‘Second order so far and the service and advice is superb, it’s a new part to our business and we really appreciate the help.’ Sam 19.07.21
I was very happy with the service and indeed the pins that I purchased , they were used to replace a similar pin but with a plastic plunger fitted as OE. These (the originals) have proved to not be robust enough in the application so I may well be purchasing more of your pins going forward. Andy 16.07.21
'The handles are brilliant – we have been using those previously purchased on our canoe for several years and are delighted with them. We have also greatly appreciated your prompt, efficient and helpful service.' Patricia 06.07.21
'I wanted to thank you very much for your kind and thoughtful reply. Much appreciated and great service!.’ Marcel 18.02.21
"Thanks for the efficient reply. Wow ! It seems you have the magic touch on your orders! I have never yet had an electronic bank transfer between different banks go through the process that fast. (Normally 24 hours)
Thanks very much and your customer service is super" Johannes 26.01.21
We will be ordering more items, we were very impressed with our last order, because the parts arrive to us on the date promised, keeps us and our customers happy" Bill Parr, Parrs Engineering, Devon 14.01.21
'Thanks Mick! You are an absolute star!
Just a quick one to thank you, received the samples Friday, guys were well chuffed with the service, so thanks very much!
Will keep you in mind, you now have the senior design engineer here in your debt too!' Richard 21.10.20
Sometimes things don't happen as we hope - we are only human! But we when this happens, we do our utmost to put things right, as fast as we possibly can. Here's an example! 'Thank you, I appreciate your time for your email and explanation. I fully understand that things go wrong especially as we are all working hard to maintain normal service but with a very different environment in which to do it. I have always held Berger and all your colleagues in the highest regard for both quality of service and quality of product and still very much do. It is also warming to hear that you create opportunities for young people' Darren 9.10.20
Just a quick line to congratulate you on providing an excellent service. I was thinking I wouldn't find a company who could be bothered with a £3 order, but how wrong was I? Separate invoice sent, order delivered the next day. I thought this kind of service was long gone. Once again, well done.' Jim 8.10.20
'I really hope your delivery firm get these parts to us on-time, as so far dealing with your company has been a real pleasure! Tony w most helpful earlier on the phone. I only found you on Google as we have been let down by our normal supplier (again). We will certainly be using you more.' Mike 25.09.20
'Wow! that's what I call a quick response. Many thanks for your reply. I have to say, I found your web site and purchase process absolutely brilliant, great product information, everything so clear and concise! Congratulations, you have nailed it!' Tom 21.09.20
"Thanks Hazel, that’s great and my customer will be very happy the order will be with me today. Sincere thanks for your help with this matter today, I would not have been able to work it out on my own. Much appreciated" Gail 15.09.20
"Thank you kindly for you invaluable assistance, Hazel has been most helpful today - I give you a socially distanced pat on the back for that!" Kelvin 07.07.20
"I received my items from Berger Tools today and wanted to let you know how delighted I am with the service. I am restoring a vintage vehicle and the star knobs are a very close match to the original, (unobtainable) panel handles. I was so pleased to find these at such a great price. The website is quick and easy to navigate, and specifying the products was simple, with great use of pull-down lists for the technical details. Placing the order was fast and efficient. I was amazed at the superfast turnaround of my order and quick delivery. The Star Knobs meet the listed specification perfectly, with a brilliant top quality finish. I would highly recommend Berger Tools to anyone." Peter 01.07.20
"Hazel was a pleasure to deal with!" Dan 01.07.20
"I’m extremely impressed by Berger. I ordered a clamping knob last week to replace one on a video rig (as the manufacturer refused to even acknowledge my request for a spare.) and it arrived in days" John 19.06.20
"I’d just like to say thank you for all your assistance helping me. I ordered these from Italy Monday and they arrived today. That is great service and I will continue to use you" George 11.06.20
"Items were received in good time, and good condition - thank you! The springs from this order will be used in a rail on rail subframe torsion mount for a habitation box to my ex mod Leyland Daf truck." Benjamin 21.05.20
"I am very happy with the bolts I ordered. I have your catalogues, so will use your services when possible." Stuart 20.01.2020
"Thanks for your assistance with this. Yes please, we will take the alternative – and thank your sales guy for thinking round the problem. Appreciated." Pete 06.01.2020
"My order arrived today and has been put to use upgrading my wood turning lathe. I just wanted to say what a great find your business is. The range of products is very comprehensive and the website makes selecting what you need really easy, even though there are hundreds of options. The products that I purchased are all of really great quality and are exactly as described on the website. I’m very impressed." Peter 14.11.19
"Thank you for all our help with my recent urgent order, all is good and the customer happy!" Caroline 04.11.19
"Just wanted to say thank you to Berger tools for supplying products of outstanding quality. I have just received my order and I am totally satisfied with the quality and price" Geoff 14.08.19
"Received the hand wheels today as promised, after only ordering yesterday lunch time, great service, great product quality; thank you. Tony in Technical Sales was very helpful and efficient in locating and identifying my product requirements. We will definitely be searching for supply of Berger products again." Curtiss 4.4.19
"Thank you again for your help today, our line is back up and running." Neil 13.3.19
"Thank you for sorting my order out for me, I appreciate the fact that Jane has gone out of her way to get my order to France." Garry 6.2.19
"Just a quick email to say thank you for the excellent service – we didn’t expect personal delivery!" Chris 18.12.18
"Good website, good service" Bill 10.12.18
"I must say I have found Robert's attitude very professional and efficient. Thank you again for your help." Donna 24.07.18
"New bolt arrived today and fits perfectly so I was able to use my wheelchair this weekend and get out in the lovely weather for some fresh air. A big thanks to all your staff for sorting this out for us. It’s rare you get such good genuine service these days so it deserves acknowledgement" Gail 23.7.18
"The people from Berger Tools we’re incredibly helpful, helped me figure out what it was I needed and sent it over very quickly. I would highly recommend their products and service." Silva 5.2.18
"I had to contact customer services a few times over the last few days, due mainly to mistakes I had made when ordering. Spoke to Hazel, who not only dealt with my problems in an efficient, professional yet pleasant way, she also ensured that I ordered the correct parts and in the most timely and least hassle manner. Obviously I will be a returning customer!" Mark 15.12.17
"Just so refreshing to get such spot-on swift reactions! Your prompt and helpful service has been outstanding, thank you!" Paul 31.10.17
"Many thanks Hazel for your efforts on my behalf. Please also pass my gratitude on to Mr Wheeler. It is a pleasure to deal with you both, your example speaks well for your company." Kenneth 8.6.17
"The three handles just arrived -- brilliant! Absolutely excellent products and service, thanks. I am VERY pleased with the result." Henry 19.5.17
"Knobs arrived today. Perfect. Excellent service thank you. Service like yours is unfortunately rare these days. May you prosper , I would certainly use you again" David 8.5.17
"David (Martin) popped in and gave me some sound advice regarding the issues we are currently seeing, so thanks again for sorting that out too.
Much appreciated, thank you" Chris 12.4.17
"Thank you for the fast response on the quote." 9.3.17
"I am most pleased with the level of quality which is matched by the service provided by your team. Many thanks." Wayne 19.1.17
"Thanks for following up. You have an excellent website. Really easy to navigate." Trevor 17.1.17
Proud to be entered into a 'Supplier of the Year' competition by one of our customers - for 100% on time delivery! 29.11.16
"Just a quick note to say how pleased i am with the super quality of my order, thanks very much, shall be using you again soon." Paul 9.11.16
"The wing bolts arrived and were exactly what I wanted - fitted perfectly" Laurence 21.10.16
"We’ll certainly be continuing to use your drill bushes over our previous supplier. Price, delivery and the website size selection process is all really good." James 27.9.16
"Item received today, excellent service, thank you." Graeme 7.7.16
"I guess I must be your smallest customer, but I’m very pleased with the item I bought from Berger Tools, and won’t hesitate to buy from you again." Andrew 4.5.16
"They turned up today and are excellent quality, very pleased, I will pass your site details to a few friends." Steve 14.4.16
"The replacement tool has arrived today and been fitted in the press and working perfectly!
Thanks very much for your help with this, great service and much appreciated." Nik 31.3.16
"Recently ordered 50 off part number GN99.7, great website, helpful sales team, arrived today, well made, look great, thank you very much, cheers" Dave 25.2.16
"Thank you for the catalogues you left, as I quite often have to order components for projects it was interesting to see the wide range of products you supply. I will certainly continue to use Berger Tools for all my drill bush requirements as you are very competitively priced and offer a range of delivery options. Many Thanks". Daryl 24.2.16
Feedback from our latest FREE inhouse exhibition 'I felt there was great value in the event' 6.1.16
"Just a quick line to say thank you for the brilliant service, goods ordered yesterday, delivered today, very efficient from both Berger Tools and UPS couriers."
"I would like to say a big thank you for turning our order for the springs around in record time.We have received them and they are being installed in our tool now.
Once again I appreciated your efforts. Look forward to working with you again.
"A quick note to let you know the attached arrived safely. They are exceptional quality, worth using these people again".
"I feel honoured to be the first user of your online chat – I find this facility very helpful for exactly this kind of thing and your help saved a great deal of time scouring your website!"
"Thanks for a great service as always."
"Your web site is very good!"
"Super, thanks so much!"
"Many thanks for the quick response and keeping me up to date."
"I'd like to thank the incredibly helpful bloke who sorted out my piddling order so quickly. After the bank holiday I'm ordering a few more as I got the wrong size - not your fault! I hope you're not now plagued by musicians ordering replacement bolts for music stands!"
"Received my order today (S/Bolts, Punches & washers) "Excellent service from first enquiry to delivery" will certainly use your company again Thanks".....
"On-time delivery from our suppliers is very important to us, allowing us to be as efficient and economical as possible, in line with lean manufacturing principles. Thank you for delivering on time last month. Your co-operation is appreciated."
"You've got an impressive stock on the website and a great customer support."
"I was given your details by another satisfied customer of yours at the weekend and looked at your website for information on some springs for a project I am working on. I found that your site gave a vast amount of information about the springs and this will be useful in choosing the correct springs."
”I just wanted to express my thanks for a fast and accurate service. We received the components on Tuesday of this week and they have fitted together with the rest of the fixtures exactly as planned...” VTOL Technologies Ltd
”My wife and I are over the moon! We had a very positive response from the exhibition and are already receiving orders. Please thank everybody on your team at Berger Tools for helping small business people like us to get a footing on business and we look forward to doing business with you in the future.”
"Special Springs has excelled as a value added supplier with their innovative products and services for General Motors. Please be advised that Special Springs meets all General Motors Die Standard requirements for mechanical and nitrogen gas springs. GM (global) Die Design Standards team is in the process of eliminating regional specific components by adopting components that meet world class die requirements for cost and performance. Special Springs offers a range of nitrogen gas springs in accordance with GM (global) Die Design". David GM Approval