This website uses cookies. You can find out more by viewing our cookie policy hereAccept & Close

BERGER TOOLS LTD

Berger Tools Ltd continues to closely monitor the development of Covid-19 in the UK & Worldwide

Working together through COVID-19 and Brexit

To our valued employees, customers, suppliers, and friends,

Update 22.06.21

Some deliveries are still being impacted by Customs delays and we apologise for any inconvenience this may be causing, which is beyond our control. We are working hard to increase stocking levels to avoid any bottlenecks but if your order is urgent please call and we will aim to expedite your order.

EU deliveries From 01.07.21 new VAT rules come into force which may affect deliveries to some EU countries for orders under £135/ €150. Currently Ireland, Germany, France, Netherlands, Italy and Spain will not be affected. We are working to ensure any impact will be minimal and that we can resume normally deliveries to the EU as soon as possible.

Thank you for your understanding. Stay Safe.

Denise Goldsmith (Managing Director)


Update: 29.03.21

Our offices will be closed for Easter from April 2nd to April 5th, 2021.

Due to the public holidays we expect some bottlenecks in our warehouse and packaging department.

Therefore we kindly ask you to send us your orders in good time.

 


 Update: 17.03.21

We are pleased to announce a successful transition to shipping offering reliable tracked services to our customers using DPD, Royal Mail, Palletways and TNT.

We are by your side to meet your needs during this exceptional economic period: Monday to Friday 9 a.m. to 5 p.m.

Please stay safe and don't hesitate to contact us if you have any questions about our response to coronavirus or how we can work together to get through this difficult time.


Update: 05.01.21

COVID-19 Statement

Further to the Government’s announcement 04/01/21 regarding restrictions on all non-essential business travel; we confirm that Berger Tools, a member of PPMA, has customers in the pharmaceutical, medical, construction, and food supply chain industries and as such we will be remaining open for business. We will continue to operate all business functions with reduced on-site personnel.

Berger Tools Ltd continues to closely monitor the development of Covid-19 in the UK & Worldwide. As always our top priorities remain the welfare of our employees & business partners whilst maintaining a high level of service to support our customers.

Measures have been applied which ensure our employees either have the necessary technology to work from home, whilst retaining enough, working with minimal contact, on site to keep business running as normal. Our processes which are ISO9001 certified, mean you can be confident that you will receive the same service from us no matter where our teams are working from.

We would like to reassure you that a business continuity plan has been put in place and that all the necessary measures have been taken to monitor, record and dispatch your orders, within the limitations of stock availability and with all the precautions to protect our employees. In addition, we are committed to keeping our customers updated on their orders but should you become concerned about an updated lead-time please contact our sales team to check if there is any improvement or alternative option we can offer.

We will keep customers up to date on our field sales representatives visits, which currently are limited to remote contact unless they are considered to be business critical.

We continue to work closely with our supply chain to ensure that they have equivalent plans in place and clear visibility of any potential challenges. Latest service alerts and restrictions from our preferred courier service UPS can be found here 

Lastly – and we won’t list all our policies and measures here – please rest assured that our robust systems and processes will enable us to continue supporting our customers throughout this crisis


Update 24.12.20

Brexit Statement

We have carefully reviewed all our supply chain, import and export procedures and have made all necessary changes to ensure that all our processes and those of our import/export partners are ready to move out of the transition period at the beginning of 2021. Our Couriers already operate worldwide and completion of customs entries is nothing new to them. Consequently we can confirm that we see no adverse impact on the operational efficiency of our supply chain resulting from Brexit other than the potential delays at Customs due to the additional processing time. We therefore urge our customers to order early to avoid any potential impact this may cause. Our EORI number is GB 624903348000

We wish you all a safe, peaceful and happy Christmas and look forward to hearing from you in 2021.


Update 21.12.20

Please allow extra time for delivery over the run up to Christmas, please see update 03.12.20.

UPS are unable to deliver to / from Europe by their Standard service, they are able to deliver by Express or Express Saver as the UPS air craft will still fly.

There is no service guarantee as volumes increase.
 
Ireland is still ok by Standard Service.

We apologise in advance for any inconvenience this may cause.

 


Update: 03.12.20

Please allow extra time for delivery over the run up to Christmas. In order to relieve UPS operations during peak season, certain time in transit and commit times for shipments destined to and within Europe will be relaxed, as outlined below:

We apologise in advance for any inconvenience this may cause.

 

 


Update: 02.11.20

Berger Tools Ltd continues to closely monitor the development of Covid-19 in the UK & Worldwide. As always our top priorities remain the welfare of our employees & business partners whilst maintaining a high level of service to support our customers.

Berger Tools, a member of PPMA, has customers in the pharmaceutical, medical, construction, and food supply chain industries and as such we will remain open for business.

Measures have been applied which ensure our employees either have the necessary technology to work from home, whilst retaining enough, working with minimal contact, on site to keep business running as normal. Our processes which are ISO9001 certified, mean you can be confident that you will receive the same service from us no matter where our teams are working from.

We would like to reassure you that a business continuity plan has been put in place and that all the necessary measures have been taken to monitor, record and dispatch your orders, within the limitations of stock availability and with all the precautions to protect our employees. In addition, we are committed to keeping our customers updated on their orders but should you become concerned about an updated lead-time due to Covid-19 please contact our sales team to check if there is any improvement or alternative option we can offer.

If you have an order that is for a critical service related to the fight against COVID-19 please advise us of this so we can prioritise your order. 

We will keep customers up to date on our field sales representatives visits, which currently are limited to remote contact unless they are considered to be business critical.

We continue to work closely with our supply chain to ensure that they have equivalent plans in place and clear visibility of any potential challenges. Latest service alerts and restrictions from our preferred courier service UPS can be found here.

Lastly – and we won’t list all our policies and measures here – please rest assured that our robust systems and processes should enable us to continue supporting our customers throughout this crisis

We are by your side to meet your needs during this exceptional economic period: Monday to Friday 9 a.m. to 5 p.m.

Please stay safe and don't hesitate to contact us if you have any questions about our response to coronavirus or how we can work together to get through this difficult time.

 

 


Update: 21.10.20

We are pleased to advise we have remained open throughout and are currently in a Tier 1 area and are following governement guidelines. In order to protect our customers and employees we are working to our Covid-19 Policy which is available here.

Please allow extra time for deliveries which continue to be affected. 


Update: 19.06.20

To our valued customers,

Our couriers UPS and Royal Mail are currently inundated with packages for home deliveries which is putting a strain on their normal services. We apologise for the inconvenience this may cause but please do allow additional time for transit. 


Update: 01.06.20

To our valued employees, customers, suppliers, and friends,

We confirm we have complied with the government’s guidance on managing the risk of COVID-19

Staying COVID-19 Secure in 2020

Our manufacturing suppliers are now all operational, working to local government guidelines.

If you have an order that is for a critical service related to the fight against COVID-19 please advise us of this so we can prioritise your order. 

We will confirm all orders with anticipated dispatch dates, please advise if these dates are not acceptable and we will aim to improve or offer a suitable alternative. 


Update: 19.05.20 

To our valued employees, customers, suppliers, and friends,

We confirm we have complied with the government’s guidance on managing the risk of COVID-19*

Our manufacturing suppliers are now all operational, working to local government guidelines.

If you have an order that is for a critical service related to the fight against COVID-19 please advise us of this so we can prioritise your order. 

Delivery times may vary from those stated on the website. If you would like to confirm delivery prior to ordering, please place items in your basket as normal, then contact us either by phone, email or online chat, with your Order ID (shown on the basket page). We can then advise you on delivery times, or recommend alternative products. Stock items will not be affected and will be shipped as normal.

We will confirm all orders with anticipated dispatch dates, please advise if these dates are not acceptable and we will aim to improve or offer a suitable alternative. 


Update: 24.03.20

To our valued employees, customers, suppliers, and friends,

Further to the Government’s announcement 23/03/20 regarding restrictions on all non-essential business travel; we confirm that Berger Tools, a member of PPMA, has customers in the pharmaceutical, medical, construction, and food supply chain industries and as such we will be remaining open for business. We will continue to operate all business functions with reduced on-site personnel.

If you have an order that is for a critical service related to the fight against COVID-19 please advise us of this so we can prioritise your order. 

We appreciate the efforts of all our employees and suppliers for their work during this crisis and continue to make their health and safety, as well as that of the community at large, our top priority. 

As the crisis unfolds things may change, but we will be sure to keep you all updated to any changes related to our business.

 


Update: 19.03.20

To our valued employees, customers, suppliers, and friends,

Berger Tools Ltd continues to closely monitor the development of Covid-19 in the UK & Worldwide. As always our top priorities remain the welfare of our employees & business partners whilst maintaining a high level of service to support our customers.

Measures have been applied which ensure our employees either have the necessary technology to work from home, whilst retaining enough, working with minimal contact, on site to keep business running as normal. Our processes which are ISO9001 certified, mean you can be confident that you will receive the same service from us no matter where our teams are working from.

We would like to reassure you that a business continuity plan has been put in place and that all the necessary measures have been taken to monitor, record and dispatch your orders, within the limitations of stock availability and with all the precautions to protect our employees. In addition, we are committed to keeping our customers updated on their orders but should you become concerned about an updated lead-time due to Covid-19 please contact our sales team to check if there is any improvement or alternative option we can offer.

We will keep customers up to date on our field sales representatives visits, which currently are limited to remote contact unless they are considered to be business critical.

We continue to work closely with our supply chain to ensure that they have equivalent plans in place and clear visibility of any potential challenges. Latest service alerts and restrictions from our preferred courier service UPS can be found here but as of 18/03/20 UPS continue to operate a regular service with no limitation applying to the movement of goods.

Lastly – and we won’t list all our policies and measures here – please rest assured that our robust systems and processes will enable us to continue supporting our customers throughout this crisis

We are by your side to meet your needs during this exceptional economic period: Monday to Friday 9 a.m. to 5 p.m.

Please stay safe and don't hesitate to contact us if you have any questions about our response to coronavirus or how we can work together to get through this difficult time.

All the best,

Denise Goldsmith (Managing Director)

Quality & Certification
Download our quality certificates & service information documentation

Newsletter

Email Address:

University or DIY Project
Friendly, technical help & advice and a low minimum order value of £5.00

Our Reviews & Feedback
Our customers are important to us Real feedback from real customers

Trade Accounts Welcome
30 day credit accounts available Easy, quick online application form

Key Cloud...
Coronavirus COVID-19 Staying Safe


HomeContact UsCompanyProductsYour BergerCataloguesFAQsDiscounts & Delivery ChargesBusiness Code of PractiseTerms and Conditions
Follow Us
© Berger Tools Ltd 2018 Admin Website by Goldhosts
Payment Methods